1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

FAQ

WHAT SIZE AM I?

Unsure what your US size translates into? Not to fear, our furlane fit guide will help you decide what size is best for you.  If you're still unsure, please email us at support@idoniveneto.com, and we'll do our best to help (and, please always remember: return shipping for exchanges are free!).

 

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

We want you to love your Idoni furlane shoes!  But, we know sometimes things just don’t work out.  We accept the return or exchange of unworn items within thirty (30) days of receipt (please try on the shoes on a soft surface indoors so that the soles stay in perfect condition).  To make a return or exchange, please email us at support@idoniveneto.com with your name, order number, and the item(s) you wish to return.  Return shipping for returns and exchanges are complimentary.

 

WHAT PAYMENT METHODS DOES IDONI ACCEPT?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards as well as Paypal.

 

DOES IDONI SHIP INTERNATIONALLY?

We currently only ship to the U.S.  But, if you hail from abroad and are interested in purchasing a pair of Idoni furlane shoes, please email us at support@idoniveneto.com with the style and size you’re interested in, as well as your shipping country. We’ll let you know when we’ll be able to ship to you (we’re always thinking about where to expand to next!). Please note: we may be able to accommodate certain international orders on a case by case basis.

 

WHAT IS IDONI’S SHIPPING POLICY?

Standard US Shipping is FREE!

 

WHY IS MY ITEM SOLD OUT (AND WHAT CAN I DO)?

Because we produce in small batches, we may be sold out of certain styles and sizes. If you would like to find out as soon as the item becomes available again, please email us at support@idoniveneto.com and we will keep you posted!

 

STILL HAVE A QUESTION WE DIDN’T ANSWER?

We love answering questions, chatting about shoes, giving Veneto-related travel tips, as well as talking about many other topics!  Email us at ciao@idoniveneto.com for general inquiries or support@idoniveneto.com for customer service related topics.